UK and Northern Ireland
Weight (kg)	Cost (GB £)
0.300	2.95
0.999	4.95
1.0 and over	6.95
Orders over £100	FREE

For postage charges to other countries click here.

V.A.T. (Value Added Tax) All prices on our website include UK V.A.T. at 17.5%. Customers within the European Union all pay UK V.A.T. If you live outside the European Union, you do not pay V.A.T., and V.A.T. will be deducted from your order. Note that to be eligible for V.A.T. deduction we must send the parcel directly to an address outside the European Union. If you have any queries about VAT, please email Delivery Times We do our best to process and despatch all orders within 5 working days. During busy periods this time frame can increase and we will endevour to dispatch orders as soon as possible. If you have not received your order (or an email offering an alternative delivery schedule) within 7 working days of placing it at our website, please contact us. International orders usually take longer to arrive. For orders outside the U.K. please allow 28 days for delivery. Out of Stock Items Occasionally products are temporarily out of stock. This can cause a delay whilst we wait for yarns to be spun or dyed to our specification. If a product you have ordered is out of stock, we will contact you to let you know when we expect new stocks to arrive and when you can expect your order to be delivered. You will always have the option to cancel your order if you would rather not wait. We do our best to keep our website up to date, but occasionally products sell out. If an item you have ordered has sold out we will contact you. We will try to recommend an alternative product. Credit Card Security All credit card transactions are handled by Protx. Protx is the largest independent Payment Service Provider in the UK. Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). Protx adheres to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process. Protx is so secure, we don't have access to your card number! Returns & Refunds Your right to cancel the contract: If you return an item in an unused condition within fourteen days of delivery we will be happy to refund the original price of the item (subject to a £1 administration charge) or send you an exchange. This does not affect your statutory rights. We regret that postage and packing are direct costs and cannot be refunded. Please note: Texere Yarns does not pay the cost of return postage. There is a £1 administration charge for all refunds unless we have made an error. To return goods, please package them securely and send them to Texere Yarns, College Mill, Barkerend Road, Bradford, BD1 4AU. We recommend you use a recorded delivery service. Faulty goods: We take great care to ensure the quality of the products we supply, but should they prove to be faulty we will replace or refund the value of the goods in full. Please send faulty goods to Texere Yarns, College Mill, Barkerend Road, Bradford, BD1 4AU. We recommend you use a recorded delivery service. We will, of course, refund the full cost of return postage. This does not affect your statutory rights. Contacting Us By email: By post: Texere Yarns College Mill Barkerend Road Bradford BD1 4AU England By phone: 01274 722191 From outside the UK dial the international access code then 44 1274 722191 Our office is staffed between 9am and 5pm, Monday to Friday. We also have an out-of-hours answerphone service where you can leave a message. By fax: 01274 393500 From outside the UK dial the international access code then 44 1274 393500 Complaints We aim to provide complete satisfaction with our products and our service. If for any reason you are not entirely satisfied with any aspect of our service or goods you have purchased from us then please contact Robin Smith Manager Texere Yarns College Mill Barkerend Road Bradford BD1 4AU telephone 01274 722191 fax 01274 393500 email We will respond to your complaint within 5 working days. Privacy statement We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will not pass on your email address or any other details to any other company. The type of information we will collect about you includes: your name address phone number email address credit/debit card details We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If you have any questions/comments about privacy, you should email us.